Zia Creations accepts payments for products online through Stripe or PayPal. Your information is protected by SSL Encryption for the highest level of Internet Security. Should you choose to pay with PayPal, you are not required to have an account to make a payment with your credit card. Phone orders and/or custom requests require payment through either a Square or Paypal invoice which is issued to your email address. Your credit card shall be charged at the time the order is placed. Orders are processed after payment is confirmed.
shipping & delivery policy
Zia Creations only ships within the United States. We offer free shipping within the Contiguous United States for most of our rug hanger products. Shipping quotes are available by request to Alaska, Hawaii or Puerto Rico.
In stock items will generally be dispatched within 2 days after receipt of payment.
Made-to-order, custom or temporarily out of stock items must be produced prior to shipping; the more intricate items or rug hangers can take up to two weeks to craft before shipping. Be assured that you will receive your order in the shortest possible time.
After processing is complete, your order will be shipped to the ship-to address that you supplied during checkout. We select one of the following carriers to deliver your parcel: USPS, UPS or FedEx. When your order is dispatched, you will receive an email notification with shipping details such as the carrier, the carrier's website and the tracking number. Use this information to track the exact location of your parcel once it has left our shop.
Your order is dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Should the package content arrive damaged because of carrier transport, be stolen from or misplaced at the final destination, Zia Creations is not liable nor does Zia Creations cover the cost for repairs or replacements.
Zia Creations uses recycled shipping material when packaging products, including boxes, peanuts and other packing materials that we receive from our vendors and suppliers in order to help reduce our carbon footprint.
Creations hopes that you love our products as much as we enjoy making
them. Each item we make is unique, exhibiting slight differences in
texture and appearance. We think you will appreciate having a
one-of-a-kind piece of art in your collection. If, however, you are
dissatisfied with your purchase, contact us by email or phone to arrange for an
exchange or a return. Zia Creations does not accept an exchange or
return without a prior authorization.
Our rug hangers are custom made based on the options selected during the order submit process. If a cancellation, return or exchange is necessary due to error on your part, (i.e. ordering the incorrect wood, size, color, or stain; unhappy with wood, size, color, stain, design or mounting specifications; changing your mind) shipping and restocking fees shall be charged based on the type of return:
- Product refunds are issued for the full item cost less shipping and handling expenses for most products returned within 14 days of receipt. All items returned after 14 days of receipt are subject to the shipping and handling expenses incurred plus restocking charges, calculated at 25% of the item cost plus applicable taxes.
- Product exchanges returned within 14 days of receipt are subject to any additional product charges plus the replacement shipping and handling expenses. All items exchanged after 14 days of receipt are subject to replacement shipping and handling expenses plus restocking charges, calculated at 25% of the item cost plus applicable taxes.
- Unshipped product cancellations can be subject to a restocking charge of up to 15% of the item cost plus applicable taxes.
All authorized product returns or exchanges must be received in original condition and all shipping costs are covered by the customer. Zia Creations reserves the right to reject damaged returns or to charge the customer for refinishing work required on damaged items due improper packaging of return shipments. Applicable refunds are applied after return receipt and inspection.
Product replacements will be shipped once the authorized product return is received and inspected.
Security and Privacy
Zia Creations does everything possible to ensure the privacy and security of your transactions with us. Your e-mail address, phone number, and other personal data will be treated with the highest standards of safety, security and confidentiality. Zia Creations respects your privacy and will not sell or provide your personal information to third parties.
All orders placed on our Site are processed through either a Stripe or PayPal secured payment gateway, which provide secure check-out systems. Your information is protected by SSL Encryption for the highest level of Internet Security. We do not store, receive or maintain any customer’s credit card information.
From time to time, Zia Creations may wish to inform its past and present customers about updated product offerings or special promotions, by sending such information via e-mail. If you do not wish to receive any mail or e-mail from Zia Creations regarding our product offerings or special promotions, please click the unsubscribe button in the email and follow the instructions. Or email us at firstname.lastname@example.org, include your name and e-mail address, so that we remove the correct person from our mailing list.
We attempt to be as accurate as possible when describing our products on the Site. However, to the extent permitted by applicable law, we do not warrant that the product descriptions or other content existing on the Site are absolutely accurate, complete, reliable, current and/or error-free. Product information, including pricing, is subject to change at any time. All prices displayed on the Site apply only to the products and services available on the Site and may not necessarily reflect the prices of such products or services, or similar items, available through retail stores, catalogs or otherwise.
All content available on the Site, including but not limited to text, graphics, logos, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of Zia Creations, our affiliates, partners and/or licencors, and is protected by United States and international copyright laws.
The trademarks, logos, and service marks displayed on the Site (the "Trademarks") are the registered and unregistered marks of Zia Creations, our affiliates, partners and/or licencors, in the United States and other countries, and are protected by United States and international trademark laws.
Except as set forth in the limited licenses, or as required under applicable law, neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without the prior written consent of Zia Creations.
Zia Creations grants you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to: frame or utilize framing techniques to enclose the Site or any portion thereof; modify or download the Site or Content (except to view the Site); make any use of the Site or Content other than personal use; create any derivative work based upon either the Site or Content; collect account information for the benefit of yourself or another party; use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks; linking to this web site, or any page or portion thereof, without the prior written consent of Zia Creations is expressly prohibited.
Any unauthorized use by you of the Site terminates the limited licenses without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
When you visit our Site or send e-mails to us, you are communicating with us electronically. By doing so, you are consenting to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Zia Creations may contain links to third party websites whose privacy policies are different than ours. We are not responsible for the content of any websites linked to or from the Site. Links appearing on the Site are for your convenience and are not to be considered endorsements by us. We are in no way responsible for examining or evaluating linked web pages, and we do not warrant the offerings of websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. It is important to read the terms and conditions and privacy policies of a linked website before disclosing your personal information.
REPRESENTATION, WARRANTIES, and LIMITATION OF LIABILITY
THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE "AS IS." EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL ZIA CREATIONS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.