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Delivery Information

All of our wall hangers are made-to-order out of our New Mexico workshop, delivery is generally within 7-10 business days or less. Zia Creations only ships within the United States.  We offer free shipping within the Contiguous United States for most of our rug hanger products.  Shipping quotes are available by request to Alaska, Hawaii or Puerto Rico.   

In stock items will generally be dispatched within 2 days after receipt of payment.  

Made-to-order, custom or temporarily out of stock items must be produced prior to shipping; the more intricate items or rug hangers can take up to two weeks to craft before shipping. Be assured that you will receive your order in the shortest possible time. 

After processing is complete, your order will be shipped to the ship-to address that you supplied during checkout.  We select one of the following carriers to deliver your parcel:  USPS, UPS or FedEx.  When your order is dispatched, you will receive an email notification with shipping details such as the carrier, the carrier's website and the tracking number.  Use this information to track the exact location of your parcel once it has left our shop.  

Your order is dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.  Should the package content arrive damaged because of carrier transport, be stolen from or misplaced at the final destination, Zia Creations is not liable nor does Zia Creations cover the cost for repairs or replacements.

Zia Creations uses recycled shipping material when packaging products, including boxes, peanuts and other packing materials that we receive from our vendors and suppliers in order to help reduce our carbon footprint.