Rug Hanger FAQs
Our distinct rug hanger collection includes both southwest and simple wood designs. We believe our rug hangers should complement your Navajo rugs, quilts, tapestries or textiles so we engineered a collection to compress without using knobs. This attractive compression feature provides a beautiful and secure way to display your art pieces.
Every timber used to craft the hanger can vary by color and texture. Each piece is professionally made-to-order and comes finished with multiple finish coatings to protect your wall hanger.
WHAT SIZE RUG HANGER DO I NEED?
To determine the best hanger size for your rug, quilt or tapestry, simply measure the length of the top edge of the rug and select the closest hanger size. If you select our 1-5/8 round edge trim, then add (2) additional inches to the rug measurement before selecting your size
HOW DO I ORDER MY RUG HANGER?
Ordering is easy. Click on the type of rug hanger, then use the drop down menus to specify the desired size, wood type, and if desired, a stain color. When you are satisfied with your options, add the hanger to your basket. Should you require an unlisted width, trim or wood please contact us with the details. We'll issue a quote for the specifications that match your needs.
WHEN WILL I RECEIVE MY RUG HANGER?
Because all of our hangers are made to order out of our New Mexico workshop, delivery is generally within 14 business days or less. Zia Creations only ships within the United States. We offer free shipping within the Contiguous United States for most of our rug hanger products. Shipping quotes are available by request to Alaska, Hawaii or Puerto Rico.
In stock items will generally be dispatched within 2 days after receipt of payment.
Made-to-order, custom or temporarily out of stock items must be produced prior to shipping; the more intricate items or rug hangers can take up to two weeks to craft before shipping. Be assured that you will receive your order in the shortest possible time.
After processing is complete, your order will be shipped to the ship-to address that you supplied during checkout. We select one of the following carriers to deliver your parcel: USPS, UPS or FedEx. When your order is dispatched, you will receive an email notification with shipping details such as the carrier, the carrier's website and the tracking number. Use this information to track the exact location of your parcel once it has left our shop.
Your order is dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Should the package content arrive damaged because of carrier transport, be stolen from or misplaced at the final destination, Zia Creations is not liable nor does Zia Creations cover the cost for repairs or replacements.
Zia Creations uses recycled shipping material when packaging products, including boxes, peanuts and other packing materials that we receive from our vendors and suppliers in order to help reduce our carbon footprint.
WHAT IS YOUR RETURN POLICY?
Zia Creations hopes that you love our products as much as we enjoy making them. Each item we make is unique, exhibiting slight differences in texture and appearance. We think you will appreciate having a one-of-a-kind piece of art in your collection. If, however, you are dissatisfied with your purchase, contact us by email or phone to arrange for an exchange or a return. Zia Creations does not accept an exchange or return without a prior authorization.
Our rug hangers are custom made based on the options selected during the order submit process. If a cancellation, return or exchange is necessary due to error on your part, (i.e. ordering the incorrect wood, size, color, or stain; unhappy with wood, size, color, stain, design or mounting specifications; changing your mind) shipping and restocking fees shall be charged based on the type of return:
- Product refunds are issued for the full item cost less shipping and handling expenses for most products returned within 14 days of receipt. All items returned after 14 days of receipt are subject to the shipping and handling expenses incurred plus restocking charges, calculated at 25% of the item cost plus applicable taxes.
- Product exchanges returned within 14 days of receipt are subject to any additional product charges plus the replacement shipping and handling expenses. All items exchanged after 14 days of receipt are subject to replacement shipping and handling expenses plus restocking charges, calculated at 25% of the item cost plus applicable taxes.
- Unshipped product cancellations can be subject to a restocking charge of up to 15% of the item cost plus applicable taxes.
All authorized product returns or exchanges must be received in original condition and all shipping costs are covered by the customer. Zia Creations reserves the right to reject damaged returns or to charge the customer for refinishing work required on damaged items due improper packaging of return shipments. Applicable refunds are applied after return receipt and inspection.
Product replacements will be shipped once the authorized product return is received and inspected.
HOW DO I MOUNT MY RUG HANGER?
Our rug hangers are equipped with two adjustable pieces of wood which securely hold the rug or tapestry. The distance between the panels is fine-tuned using tightening screws found on the rear of the rug hanger. To attach the rug, arrange the hanger face down on a flat (preferably padded or carpeted) surface. If necessary, loosen the screws to accommodate the thickness of the rug or tapestry. Slide the rug into the groove between the wood pieces, center it and tighten the screws to clamp the rug in place.
The mounting key holes are placed 4 to 5 inches from each end of the rug hanger and in some cases an additional key hole is included for hangers with a longer length.
To mount the hanger, measure the distance between the recessed mounting holes on the rear of the rug hanger and install drywall screws on the wall this distance apart. Hang your rug on the screws, step back and enjoy!
Mounting hardware is not included. If you are concerned about the hanger holding and/or supporting the weight of your rug, we suggest using drywall anchors to mount your hanger. It is the responsibility of the consumer to ensure that the surface on which the rug hanger is mounted on will support the combined weight of our product along with your rug/textile and that proper hardware is used.